Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1723
2 BadBoy - Stoners 677
3 Timmy - Disabled 647
4 KillerAlxiance - Killer_Alliance 536
5 Incap - Disabled 524
6 Grizzly - Stoners 463
7 KillerAviiance - Killer_Alliance 443
8 MONKEY - Stoners 406
9 Squit - Stoners 403
10 IBlZA - Hawaii5o 368
11 Wheelchair - Disabled 325
12 NotMeEither - Disabled 296
13 IDontThinkSo - Disabled 292
14 KillerAquiance - Killer_Alliance 279
15 Zhanwenyu - Killer_Alliance 275
16 Jimmy - Disabled 249
17 Mquit - Celestial 243
18 Stoned - Stoners 210
19 ViIIain - NoFame 175
20 KillerAcriance - Killer_Alliance 172
21 Deranged - Disabled 161
22 KnObiE - Killer_Alliance 151
23 DeadlysFireBall - Stoners 144
24 ChiChi_ - Hawaii5o 125
25 Aetheria - Killer_Alliance 124
26 CovGo - Stoners 120
27 KillerAshiance - Killer_Alliance 115
28 Mr_Crowley - Stoners 108
29 KillerAbliance - Killer_Alliance 95
30 GraiSeR - Celestial 88
31 KillerAziance - Killer_Alliance 88
32 RATKING - Stoners 87
33 Asylum - Disabled 82
34 GG_SauroN - Stoners 80
35 SUNShina_ - Disabled 79
36 b0b3r - ld00bl 75
37 YesItsYou - Disabled 68
38 M1mesis - 63
39 Alzheimers - Disabled 57
40 CoulBeMe - Disabled 57
41 ImCrashed - Disabled 56
42 Mkewa_ - Stoners 45
43 EggyParty - Disabled 37
44 Shuriken - L4Tribe 36
45 KillerAftiance - Killer_Alliance 32
46 KonoKalakaua - Hawaii5o 30
47 Clarz - TreatOrTrick 30
48 ShowTime - Stoners 29
49 6_7 - EzClapHandicap 27
50 FireDowN - Disabled 24

Tribe Rankings

Rank Name PK Points
1 Disabled 4731
2 Stoners 2829
3 Killer_Alliance 2430
4 Hawaii5o 594
5 Celestial 491
6 NoFame 175
7 Hit1 150
8 BuffLowerLVLTurfs 135
9 BadNews 131
10 AvenGers 121
1 Death 25832
2 Renegade 20272
3 Zero 19143
4 Sunguard 13890
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5398
8 ReNaiSsanCe 5113
9 100fanta99success 3953
10 VETERAN 3625
1 Death 25832
2 Renegade 20272
3 Zero 19143
4 Sunguard 13890
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5398
8 ReNaiSsanCe 5113
9 Disabled 4731
10 100fanta99success 3953