Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 Aryax - Death 1983
2 Vaeril - Sunguard 886
3 THE_GOAT - 832
4 Ralo - Nirvana 800
5 Dynamix - CONFIRM20 752
6 THE_AGONY - CONFIRM20 637
7 Crypton - Potato_Sneck 609
8 Exrteme - Death 586
9 Sniper_ - Potato_Sneck 483
10 DF_Express - Death 328
11 YesmaD - CONFIRM20 327
12 C8763 - 256
13 NYYRIKKI - Not_A_Date 238
14 Blade_DiuNi - Death 236
15 Hilgario - CONFIRM20 231
16 MEE - EEEEEEEEEEEEEEEE 230
17 Ready2Rich - 218
18 VilIain - NoFame 201
19 IIIIIIIIIIIII - lllllllllll 193
20 KingBee - Nirvana 170
21 DarKnight - 162
22 THE_MongoliaN - 160
23 Blade_Koi - Nirvana 149
24 Gigi_Ravelli - CONFIRM20 140
25 WASaDATE - 127
26 GOME - Zero 125
27 ArreBol - 113
28 Ashes2Dust - 110
29 THE_AinZ - CONFIRM20 108
30 VANISH - Alphabet 106
31 xtrackt - 911 104
32 Combustubi - Potato_Sneck 99
33 wwvvvwwv - Potato_Sneck 93
34 CONFIRM - Renegade 91
35 Reine - CONFIRM20 86
36 Warny - Death 81
37 Replica - Nirvana 78
38 Theron - CONFIRM20 72
39 Saile - CONFIRM20 69
40 LevelYouForLeni - NoFame 59
41 Morrigan - Nirvana 56
42 Ohhsnaps - Renegade 42
43 NO_0 - 42
44 Kenobi - 40
45 VWVWVWWW - Potato_Sneck 37
46 WZ - Death 32
47 Rowan - WTF 30
48 SwordsRedMage - 911 29
49 Emiko - Alphabet 28
50 QQQQ - 23
1 empress_ - 5173
2 CoolWind - Zero 4923
3 Impact - Zero 4303
4 Shina - Dead_END 4250
5 KimiMaro - 100fanta99success 3953
6 xAryax - Zero 3850
7 Djaul - Zero 3755
8 P1uto - Death 3535
9 Eminent - Sunguard 3469
10 R2D2_ - Renegade 3449
11 Elapse - TheCrazyWitch 3294
12 Grenen - Death 3173
13 Darude - Sunguard 3071
14 Pure - 2887
15 Angeles - Sunguard 2652
16 Tove - Sunguard 2529
17 Pluto - Death_ 2480
18 OLOY - Zero 2431
19 onyx - _shard_ 2225
20 Iskall - Zero 2195
21 Chunbae_ONG - TheCrazyWitch 2169
22 SharpScythe - Kingsman 2006
23 Deadly - Renegade 1966
24 SirMTV - VETERAN 1903
25 _Marco_ - 1893
26 Deleted - Flex 1817
27 ExpLosioN - 1776
28 Apocalypse_ - Sunguard 1611
29 TIK - ReNaiSsanCe 1453
30 Xiaoqq - Death 1418
31 TeRmiNaTeR - take_over 1365
32 mama_ - take_over 1322
33 Zafina - 1306
34 Keal - 1302
35 64CM - ReNaiSsanCe 1301
36 xiaoTY - Death 1300
37 DelayNoMore - 1251
38 iFallenKing - TheCrazyWitch 1223
39 IIIIIIIIIIIIIII - VETERAN 1202
40 Brady - _shard_ 1135
41 Jun_ - 1124
42 JEWISH_DOCTOR - Lifeline 1106
43 killed - 1084
44 Alatar - Sunguard 1053
45 Spade_A - Death 1030
46 Cat - Death 1007
47 Elin - Sunguard 1003
48 Aso_Nozomi - 996
49 Free_Loop - 949
50 Kazpyr - Lifeline 949
1 empress_ - 5173
2 CoolWind - Zero 4923
3 Impact - Zero 4303
4 Shina - Dead_END 4250
5 KimiMaro - 100fanta99success 3953
6 xAryax - Zero 3850
7 Djaul - Zero 3755
8 P1uto - Death 3535
9 Eminent - Sunguard 3469
10 R2D2_ - Renegade 3449
11 Elapse - TheCrazyWitch 3294
12 Grenen - Death 3173
13 Darude - Sunguard 3071
14 Pure - 2887
15 Angeles - Sunguard 2652
16 Tove - Sunguard 2529
17 Pluto - Death_ 2480
18 OLOY - Zero 2431
19 onyx - _shard_ 2225
20 Iskall - Zero 2195
21 Chunbae_ONG - TheCrazyWitch 2169
22 SharpScythe - Kingsman 2006
23 Aryax - Death 1983
24 Deadly - Renegade 1966
25 SirMTV - VETERAN 1903
26 _Marco_ - 1893
27 Deleted - Flex 1817
28 ExpLosioN - 1776
29 Apocalypse_ - Sunguard 1611
30 TIK - ReNaiSsanCe 1453
31 Xiaoqq - Death 1418
32 TeRmiNaTeR - take_over 1365
33 mama_ - take_over 1322
34 Zafina - 1306
35 Keal - 1302
36 64CM - ReNaiSsanCe 1301
37 xiaoTY - Death 1300
38 DelayNoMore - 1251
39 iFallenKing - TheCrazyWitch 1223
40 IIIIIIIIIIIIIII - VETERAN 1202
41 Brady - _shard_ 1135
42 Jun_ - 1124
43 JEWISH_DOCTOR - Lifeline 1106
44 killed - 1084
45 Alatar - Sunguard 1053
46 Spade_A - Death 1030
47 Cat - Death 1007
48 Elin - Sunguard 1003
49 Aso_Nozomi - 996
50 Kazpyr - Lifeline 949

Tribe Rankings

Rank Name PK Points
1 Death 3290
2 CONFIRM20 2484
3 Potato_Sneck 1439
4 Nirvana 1334
5 Sunguard 905
6 Not_A_Date 382
7 NoFame 260
8 EEEEEEEEEEEEEEEE 230
9 lllllllllll 193
10 Renegade 180
1 Zero 22445
2 Sunguard 18467
3 Death 11998
4 Renegade 7682
5 TheCrazyWitch 6686
6 Dead_END 4484
7 ReNaiSsanCe 4220
8 100fanta99success 3953
9 _shard_ 3738
10 take_over 3564
1 Zero 22570
2 Sunguard 19372
3 Death 15288
4 Renegade 7862
5 TheCrazyWitch 6686
6 Dead_END 4484
7 ReNaiSsanCe 4220
8 100fanta99success 3953
9 _shard_ 3738
10 take_over 3564