Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2481
2 Grizzly - Stoners 1339
3 STRIPPPDANCER - Stoners 1124
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 781
8 KillerAlxiance - 722
9 Incap - Disabled 667
10 Stoned - Stoners 653
11 BabyBenz - Killer_Alliance 607
12 MONKEY - Stoners 586
13 LengthY - Killer_Alliance 563
14 KillerAquiance - Killer_Alliance 545
15 GeorgeDroid - Stoners 540
16 IDontThinkSo - Disabled 463
17 Squit - Stoners 441
18 IBlZA - Hawaii5o 429
19 KillerAftiance - Killer_Alliance 394
20 FireDowN - Disabled 367
21 NerfRM - Disabled 363
22 Mr_Crowley - Stoners 346
23 Wheelchair - Disabled 326
24 CovGo - Stoners 318
25 NotMeEither - Disabled 306
26 KillerAziance - Killer_Alliance 287
27 Alzheimers - Disabled 249
28 Deranged - Disabled 248
29 ViIIain - NoFame 238
30 KillerAshiance - Killer_Alliance 231
31 Mquit - Celestial 228
32 KillerAghiance - Killer_Alliance 195
33 ImCrashed - Disabled 194
34 GG_SauroN - 185
35 KillerAdkiance - Killer_Alliance 169
36 STRIPDDANCER - Stoners 149
37 SUNShina_ - Disabled 137
38 Viggen - Killer_Alliance 129
39 Flakerz - WhatEver 128
40 ChiChi_ - Hawaii5o 126
41 ShowTime - Stoners 115
42 Asylum - 76
43 SyKo - Disabled 72
44 EggyParty - Disabled 71
45 YesItsYou - Disabled 53
46 Jinwoo - 53
47 Shuriken - Stoners 45
48 Mkewa_ - Stoners 41
49 Lethoo - Disabled 38
50 CoulBeMe - Disabled 36

Tribe Rankings

Rank Name PK Points
1 Disabled 7927
2 Stoners 6871
3 Killer_Alliance 4027
4 Hawaii5o 761
5 Celestial 357
6 WhatEver 276
7 NoFame 238
8 Letter 120
9 Hit1 114
10 AvenGers 101
1 Death 27157
2 Renegade 26217
3 Zero 19001
4 Sunguard 14205
5 Dead_END 7209
6 TheCrazyWitch 5453
7 ReNaiSsanCe 3954
8 100fanta99success 3953
9 HotSix 2839
10 Death_ 2810
1 Death 27157
2 Renegade 26217
3 Zero 19001
4 Sunguard 14205
5 Disabled 7927
6 Dead_END 7209
7 Stoners 6871
8 TheCrazyWitch 5453
9 Killer_Alliance 4027
10 ReNaiSsanCe 3954