Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1353
2 Timmy - Disabled 475
3 Incap - Disabled 420
4 BadBoy - Stoners 348
5 KillerAlxiance - Killer_Alliance 337
6 Squit - Celestial 322
7 IBlZA - Hawaii5o 289
8 Grizzly - Stoners 279
9 KillerAviiance - Killer_Alliance 270
10 NotMeEither - Disabled 257
11 Wheelchair - Disabled 250
12 IDontThinkSo - Disabled 250
13 Laban - Killer_Alliance 219
14 Jimmy - Disabled 206
15 Mquit - MVP 203
16 Stoned - Stoners 178
17 KillerAquiance - Killer_Alliance 171
18 KnObiE - Stoners 170
19 Deranged - Disabled 168
20 ViIIain - NoFame 166
21 MONKEY - Stoners 161
22 KillerAcriance - Killer_Alliance 121
23 Aetheria - Celestial 94
24 GraiSeR - TreatOrTrick 94
25 Asylum - Disabled 82
26 KillerAftiance - Killer_Alliance 72
27 ChiChi_ - NeedTokens 71
28 DeadlysFireBall - Stoners 70
29 KillerAshiance - Killer_Alliance 65
30 RATKING - Stoners 61
31 KillerAbliance - Killer_Alliance 58
32 YesItsYou - Disabled 56
33 Mr_Crowley - Stoners 55
34 ShowTime - Celestial 52
35 KillerAziance - Killer_Alliance 49
36 SUNShina_ - Disabled 47
37 Mkewa_ - Celestial 45
38 M1mesis - Celestial 45
39 GG_SauroN - Stoners 43
40 CovGo - Celestial 43
41 ImCrashed - Disabled 37
42 Killer_Aliiance - Killer_Alliance 36
43 Clarz - TreatOrTrick 35
44 FireDowN - Disabled 33
45 CoulBeMe - Disabled 31
46 KillerAmxiance - Killer_Alliance 30
47 PhantomArroW - Fanatical 30
48 Alzheimers - Disabled 29
49 6_7 - EzClapHandicap 27
50 EggyParty - Disabled 24

Tribe Rankings

Rank Name PK Points
1 Disabled 3753
2 Killer_Alliance 1531
3 Stoners 1493
4 Celestial 709
5 MVP 371
6 Hawaii5o 358
7 TreatOrTrick 245
8 NoFame 166
9 BuffLowerLVLTurfs 145
10 Hit1 121
1 Death 28162
2 Renegade 25525
3 Zero 19143
4 Sunguard 13799
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5009
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28162
2 Renegade 25525
3 Zero 19143
4 Sunguard 13799
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5009
8 100fanta99success 3953
9 Disabled 3753
10 VETERAN 3625