Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1550
2 BadBoy - Stoners 550
3 Timmy - Disabled 525
4 Incap - Disabled 478
5 KillerAlxiance - BadNews 406
6 Squit - Stoners 374
7 KillerAviiance - BadNews 356
8 Grizzly - Stoners 338
9 IBlZA - Hawaii5o 337
10 Wheelchair - Disabled 294
11 NotMeEither - Disabled 290
12 IDontThinkSo - Disabled 282
13 Laban - BadNews 258
14 MONKEY - Stoners 257
15 Mquit - Celestial 226
16 Jimmy - Disabled 222
17 KillerAquiance - BadNews 221
18 Stoned - Stoners 208
19 Deranged - Disabled 192
20 ViIIain - NoFame 174
21 KnObiE - Stoners 169
22 KillerAshiance - BadNews 103
23 Aetheria - BadNews 102
24 ChiChi_ - Hawaii5o 99
25 RATKING - Stoners 99
26 KillerAcriance - BadNews 97
27 DeadlysFireBall - Stoners 96
28 GraiSeR - TreatOrTrick 93
29 Asylum - Disabled 87
30 Mr_Crowley - Stoners 78
31 KillerAbliance - BadNews 72
32 CovGo - Stoners 72
33 SUNShina_ - Disabled 67
34 YesItsYou - Disabled 64
35 b0b3r - Hawaii5o 59
36 M1mesis - Stoners 57
37 GG_SauroN - Stoners 55
38 KillerAftiance - BadNews 54
39 KillerAziance - BadNews 50
40 ShowTime - Stoners 47
41 Alzheimers - Disabled 43
42 CoulBeMe - Disabled 41
43 ImCrashed - Disabled 38
44 Mkewa_ - Stoners 37
45 PhantomArroW - Fanatical 31
46 Clarz - TreatOrTrick 30
47 KonoKalakaua - Hawaii5o 29
48 FireDowN - Disabled 28
49 6_7 - EzClapHandicap 27
50 EggyParty - Disabled 25

Tribe Rankings

Rank Name PK Points
1 Disabled 4269
2 Stoners 2529
3 BadNews 1823
4 Hawaii5o 612
5 Celestial 337
6 TreatOrTrick 191
7 NoFame 174
8 Hit1 132
9 BuffLowerLVLTurfs 128
10 MVP 115
1 Death 28164
2 Renegade 25465
3 Zero 19143
4 Sunguard 13833
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 4993
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28164
2 Renegade 25465
3 Zero 19143
4 Sunguard 13833
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 4993
8 Disabled 4269
9 100fanta99success 3953
10 VETERAN 3625