Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1515
2 Timmy - Disabled 499
3 BadBoy - Stoners 498
4 Incap - Disabled 455
5 KillerAlxiance - BadNews 392
6 Squit - Stoners 369
7 IBlZA - Hawaii5o 337
8 Grizzly - Stoners 325
9 KillerAviiance - Killer_Alliance 324
10 NotMeEither - Disabled 290
11 Wheelchair - Disabled 285
12 IDontThinkSo - Disabled 280
13 Laban - Killer_Alliance 252
14 MONKEY - Stoners 249
15 Jimmy - Disabled 222
16 Mquit - MVP 220
17 KillerAquiance - Killer_Alliance 206
18 Stoned - Stoners 200
19 Deranged - Disabled 185
20 ViIIain - NoFame 172
21 KnObiE - Stoners 169
22 KillerAcriance - Killer_Alliance 101
23 RATKING - Stoners 99
24 ChiChi_ - Hawaii5o 99
25 DeadlysFireBall - Stoners 96
26 Aetheria - Killer_Alliance 96
27 KillerAshiance - Killer_Alliance 94
28 GraiSeR - TreatOrTrick 93
29 Asylum - Disabled 87
30 Mr_Crowley - Stoners 74
31 SUNShina_ - Disabled 61
32 YesItsYou - Disabled 59
33 b0b3r - Hawaii5o 58
34 KillerAbliance - Killer_Alliance 58
35 M1mesis - Stoners 56
36 KillerAftiance - Killer_Alliance 56
37 CovGo - Stoners 54
38 GG_SauroN - Stoners 53
39 KillerAziance - Killer_Alliance 48
40 ShowTime - Stoners 47
41 CoulBeMe - Disabled 45
42 Alzheimers - Disabled 38
43 Mkewa_ - Stoners 38
44 ImCrashed - Disabled 38
45 Clarz - TreatOrTrick 31
46 PhantomArroW - Fanatical 31
47 FireDowN - Disabled 29
48 KonoKalakaua - Hawaii5o 29
49 EggyParty - Disabled 29
50 6_7 - EzClapHandicap 27

Tribe Rankings

Rank Name PK Points
1 Disabled 4174
2 Stoners 2420
3 Killer_Alliance 1352
4 Hawaii5o 615
5 BadNews 508
6 MVP 344
7 TreatOrTrick 193
8 NoFame 172
9 BuffLowerLVLTurfs 130
10 AvenGers 112
1 Death 28164
2 Renegade 25465
3 Zero 19143
4 Sunguard 13829
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 4995
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28164
2 Renegade 25465
3 Zero 19143
4 Sunguard 13829
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 4995
8 Disabled 4174
9 100fanta99success 3953
10 VETERAN 3625