Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • PvP Rankings

Player Rankings

Rank Name PK Points
1 Donatello - HotSix 1057
2 Monarch - Renegade 1032
3 Smileyface - BugExploiterz 919
4 lllllIIIII - Renegade 860
5 DOGWATER - Renegade 840
6 Anora - 806
7 LaoYang - 745
8 lllIIIllII - HotSix 669
9 Fent - Renegade 615
10 Super_0O0O0O - 598
11 Super_00O00O - 4321 596
12 Fallendust - Death 549
13 SJOBA - BugExploiterz 538
14 IIIIIIlIII - HotSix 534
15 YesmaD - Renegade 498
16 SkySeeker - 98568 411
17 Super_O00O00 - 405
18 Super_OO0OO0 - Finish 405
19 DarKnightY - 368
20 lIlIIllIll - 350
21 Super_000000 - Finish 338
22 Liyu - BugExploiterz 335
23 DarkLegion - 330
24 Tanberg - BugExploiterz 318
25 NO_OO - HotSix 312
26 LaGoM - BugExploiterz 303
27 xCrixUs - 272
28 Newbie - 250
29 Obscura - BugExploiterz 244
30 Muzan - BugExploiterz 208
31 DirTyDanCeR - 207
32 llllIIIllll - Sunguard 192
33 Anarchy - Disaster 192
34 IlllIIIlII - HotSix 178
35 KaLiNa - HotSix 174
36 lllIIlllIII - Renegade 169
37 NlGHTMARE - Renegade 157
38 Rusty - 145
39 lllllllllI - Booms 110
40 Grizzy - Renegade 110
41 CATWATER - Renegade 108
42 Stevi - Renegade 105
43 Sakura - Death 100
44 Kezrm - tribe008 96
45 ViIlain - Multiverse 90
46 LookInMyEyeS - Death 69
47 ll_Trouble_ll - Disaster 65
48 m1CKe - Death 64
49 Technology - Control 58
50 Flamelette - Control 51

Tribe Rankings

Rank Name PK Points
1 Renegade 4501
2 HotSix 3040
3 BugExploiterz 2934
4 Finish 924
5 Death 782
6 4321 596
7 Disaster 431
8 98568 411
9 Needed_to_Farm 246
10 Sunguard 217
1 Renegade 22717
2 Zero 22558
3 Sunguard 12495
4 Death 11368
5 Dead_END 7234
6 TheCrazyWitch 5456
7 ReNaiSsanCe 5027
8 100fanta99success 3953
9 _shard_ 3712
10 Finish 3616
1 Renegade 27218
2 Zero 22558
3 Sunguard 12712
4 Death 12150
5 Dead_END 7234
6 TheCrazyWitch 5456
7 ReNaiSsanCe 5055
8 Finish 4540
9 100fanta99success 3953
10 _shard_ 3712