Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 Rea - 6789
2 empress_ - ArChEr 5191
3 CoolWind - SAINT 3771
4 Djaul - Zero 3691
5 NO_0 - Death 3079
6 xAryax - Zero 3016
7 Kassy - Zero 2953
8 Pure - Zero 2887
9 Prom1sE - Zero 2709
10 Elapse - Death 2665
11 P1uto - Death 2552
12 _Sky_ - Kingsman 2551
13 Pluto - Death 2476
14 Grenen - Zero 2084
15 HeiZe - _shard_ 1964
16 Rolo - Zero 1891
17 LIGHTWEIGHT_BBY - WE_GO_GYM 1866
18 ArcAngel - Zero 1778
19 Rio - ReNaiSsanCe 1672
20 SharpScythe - 1513
21 Iskall - Zero 1465
22 Xiaoqq - Death 1418
23 Angeles - ArChEr 1359
24 mama_ - take_over 1321
25 TimeisGold - ArChEr 1317
26 Keal - Death 1303
27 iFallenKing - Kingsman 1233
28 AMG - Disciple 1175
29 EnbaSira - ArChEr 1131
30 JEWISH_DOCTOR - GIGACHAD 1117
31 LlGHTWEIGHT_BBY - WE_GO_GYM 1104
32 ToPGuN_MaVeRicK - take_over 1094
33 NPC - 1082
34 DalBong - 1009
35 Cat - Death 1007
36 Aso_Nozomi - Death 1000
37 Kazpyr - GIGACHAD 946
38 ProM - 882
39 papa_ - take_over 784
40 BUT - SAINT 743
41 Roaring_Kitty - Royal 740
42 64CM - _shard_ 715
43 RIZE - 694
44 VeRN - _Homeless_ 692
45 Depths - Death 624
46 Annex - TrickOrTreat 612
47 OVER_9000_DEX - GIGACHAD 592
48 _ARRI - ReNaiSsanCe 579
49 ikun - Death 558
50 GL - Zero 556

Tribe Rankings

Rank Name PK Points
1 Zero 24442
2 Death 17161
3 ArChEr 9826
4 SAINT 5256
5 take_over 5025
6 Kingsman 4337
7 GIGACHAD 3319
8 WE_GO_GYM 2994
9 _shard_ 2903
10 ReNaiSsanCe 2699