Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 S - Grrrr 5636
2 Jun - BTCtothemoon 5167
3 Pure - 2881
4 NO_0 - Death 2307
5 Alexandre - MOTHERLAND 2175
6 Pluto - Death 2033
7 Miku - Death 1817
8 NaiveBlue - Death 1630
9 P1uto - Death 1593
10 xAryax - MOTHERLAND 1514
11 SmiLe - Death 1494
12 Xiaoqq - Merciless 1418
13 HeiZe - Grrrr 1198
14 Keal - Death 1108
15 Cat - Death 1007
16 DalBong - Grrrr 1005
17 Aso_Nozomi - Death 1001
18 Wise - MOTHERLAND 911
19 Bizon - MOTHERLAND 866
20 xX - SAINT 752
21 Roaring_Kitty - Flex 742
22 YOLOLIFE - MOTHERLAND 730
23 Slacker - MOTHERLAND 713
24 VeRN - _Homeless_ 685
25 OPenGG - Death 670
26 StevieWonderBR - TrickOrTreat 663
27 Deleted - MOTHERLAND 626
28 Depths - Death 624
29 Annex - Elysian 612
30 Kazpyr - Kingsman 603
31 buibuibui - 600
32 OVER_9000_DEX - Legends_Never_Die 592
33 anaLog - Grrrr 575
34 Rio - MOTHERLAND 523
35 xvxvx - SAINT 518
36 Xavier - BRB_WIFE_ESCAPED 515
37 RazieL - Blood 508
38 Al0NS0 - 477
39 jupiler - _Homeless_ 465
40 Dyro - BellaCiao 453
41 LokTar - Naive_Blue 432
42 swat - AAA 396
43 Telankesi - Death 393
44 AlONSO - Merciless 389
45 Loosey_Goosey - _Homeless_ 359
46 Cx_Attila - Blood 356
47 ZENESIS - take_over 337
48 Asura - Grrrr 326
49 Riptide - Kingsman 301
50 ChampionVibe - MOTHERLAND 298

Tribe Rankings

Rank Name PK Points
1 Death 16439
2 Grrrr 8954
3 MOTHERLAND 8895
4 BTCtothemoon 5265
5 Merciless 1866
6 _Homeless_ 1687
7 Kingsman 1631
8 SAINT 1545
9 Blood 1196
10 EpidemiC 1065