Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 Aryax - Death 2446
2 Vaeril - Renegade 1032
3 THE_GOAT - 832
4 Ralo - Nirvana 800
5 Exrteme - Death 694
6 THE_AGONY - CONFIRM20 637
7 Crypton - Potato_Sneck 609
8 Sniper_ - Death 504
9 StarGazer - Death 482
10 DF_Express - Death 422
11 YesmaD - EmTeeVeeTamer 336
12 C8763 - 256
13 NYYRIKKI - Not_A_Date 237
14 Hilgario - CONFIRM20 232
15 MEE - EEEEEEEEEEEEEEEE 230
16 Ready2Rich - 218
17 VilIain - Multiverse 201
18 IIIIIIIIIIIII - GC 192
19 KingBee - Nirvana 170
20 DarKnight - 162
21 THE_MongoliaN - 160
22 Blade_Koi - Nirvana 148
23 Gigi_Ravelli - CONFIRM20 140
24 WASaDATE - 127
25 GOME - Zero 125
26 ArreBol - 113
27 VANISH - Alphabet 111
28 Ashes2Dust - 110
29 THE_AinZ - CONFIRM20 108
30 xtrackt - 911 104
31 Combustubi - Potato_Sneck 99
32 wwvvvwwv - Potato_Sneck 93
33 CONFIRM - 90
34 Nefertari - Death 88
35 Ohhsnaps - 86
36 Reine - CONFIRM20 84
37 Replica - Nirvana 78
38 Warny - Death 75
39 Theron - CONFIRM20 72
40 Saile - CONFIRM20 69
41 LevelYouForLeni - NoFame 59
42 Morrigan - 56
43 Mazino - 49
44 Windows_XP - Death 45
45 NO_0 - 42
46 Kenobi - Gods_of_Arena 40
47 VWVWVWWW - 37
48 Rowan - WTF 30
49 SwordsRedMage - 911 29
50 Emiko - Alphabet 28

Tribe Rankings

Rank Name PK Points
1 Death 4771
2 CONFIRM20 1404
3 Nirvana 1213
4 Renegade 1039
5 Potato_Sneck 889
6 Not_A_Date 357
7 EmTeeVeeTamer 336
8 EEEEEEEEEEEEEEEE 230
9 Multiverse 201
10 GC 192
1 Zero 22433
2 Sunguard 16556
3 Death 13818
4 Renegade 6711
5 TheCrazyWitch 6682
6 Dead_END 4738
7 ReNaiSsanCe 4240
8 100fanta99success 3953
9 _shard_ 3771
10 VETERAN 3430
1 Zero 22558
2 Death 18589
3 Sunguard 16570
4 Renegade 7750
5 TheCrazyWitch 6682
6 Dead_END 4738
7 ReNaiSsanCe 4240
8 100fanta99success 3953
9 _shard_ 3771
10 VETERAN 3471