Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1163
2 Timmy - Disabled 400
3 Incap - Disabled 330
4 KillerAlxiance - Killer_Alliance 257
5 Squit - Celestial 253
6 Grizzly - Stoners 211
7 IBlZA - Hawaii5o 207
8 NotMeEither - R2D2_ 199
9 IDontThinkSo - R2D2_ 190
10 KillerAviiance - Killer_Alliance 186
11 BadBoy - Celestial 174
12 Laban - Killer_Alliance 170
13 Deranged - Disabled 168
14 Wheelchair - Disabled 164
15 Stoned - Stoners 163
16 Mquit - TreatOrTrick 163
17 Jimmy - Disabled 156
18 KnObiE - Stoners 154
19 KillerAquiance - Killer_Alliance 134
20 ViIIain - NoFame 126
21 GraiSeR - TreatOrTrick 107
22 Aetheria - Celestial 92
23 Asylum - Disabled 81
24 KillerAftiance - Killer_Alliance 76
25 DeadlysFireBall - Stoners 65
26 Mkewa_ - Celestial 63
27 ShowTime - Celestial 61
28 CoulBeMe - R2D2_ 53
29 YesItsYou - R2D2_ 51
30 KillerAcriance - Killer_Alliance 49
31 Alzheimers - Disabled 46
32 SUNShina_ - R2D2_ 46
33 KillerAshiance - Killer_Alliance 45
34 MONKEY - Stoners 42
35 CovGo - Celestial 41
36 Mr_Crowley - Stoners 40
37 M1mesis - Celestial 39
38 Clarz - TreatOrTrick 39
39 KillerAziance - Killer_Alliance 36
40 ImCrashed - R2D2_ 35
41 KillerAmxiance - 35
42 FireDowN - Disabled 33
43 RATKING - Stoners 32
44 Jinwoo - Disabled 29
45 ChiChi_ - NeedTokens 29
46 KillerAbliance - Killer_Alliance 29
47 PhantomArroW - Fanatical 27
48 Ariana - BadNews 27
49 GG_SauroN - Stoners 25
50 Penetrator - BadNews 23

Tribe Rankings

Rank Name PK Points
1 Disabled 2590
2 Killer_Alliance 1087
3 Stoners 839
4 Celestial 834
5 R2D2_ 694
6 TreatOrTrick 466
7 Hawaii5o 270
8 BadNews 234
9 Hit1 139
10 NoFame 126
1 Death 28160
2 Renegade 25526
3 Zero 19143
4 Sunguard 13760
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5000
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28160
2 Renegade 25526
3 Zero 19143
4 Sunguard 13760
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5000
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842