Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1923
2 BadBoy - Stoners 914
3 Timmy - Disabled 830
4 Grizzly - Stoners 750
5 KillerAlxiance - Killer_Alliance 661
6 Incap - Disabled 643
7 KillerAviiance - Killer_Alliance 612
8 MONKEY - Stoners 578
9 Squit - Stoners 437
10 IBlZA - Hawaii5o 415
11 Jimmy - Disabled 399
12 IDontThinkSo - Disabled 348
13 KillerAquiance - Killer_Alliance 329
14 Wheelchair - Disabled 328
15 NotMeEither - Disabled 310
16 KillerAcriance - Killer_Alliance 278
17 Mquit - Celestial 234
18 Stoned - Stoners 229
19 RATKING - Stoners 211
20 Deranged - Disabled 203
21 ViIIain - NoFame 194
22 CovGo - Stoners 167
23 GG_SauroN - Stoners 165
24 DeadlysFireBall - Stoners 164
25 Mr_Crowley - Stoners 150
26 KillerAziance - Killer_Alliance 139
27 SyKo - Disabled 132
28 KillerAshiance - Killer_Alliance 128
29 ChiChi_ - Hawaii5o 126
30 Alzheimers - Disabled 121
31 MTV_ - Stoners 113
32 LengthY - Killer_Alliance 109
33 SUNShina_ - Disabled 108
34 ImCrashed - Disabled 102
35 FireDowN - Disabled 96
36 KillerAftiance - Killer_Alliance 90
37 Flakerz - WhatEver 89
38 KillerAdkiance - Killer_Alliance 88
39 b0b3r - Hawaii5o 80
40 YesItsYou - Disabled 77
41 Asylum - Disabled 74
42 GraiSeR - Celestial 74
43 KillerAbliance - Killer_Alliance 66
44 EggyParty - Disabled 53
45 Jinwoo - 53
46 M1mesis - Tyf1 47
47 ShowTime - Stoners 44
48 Mkewa_ - Stoners 38
49 CoulBeMe - Disabled 36
50 SOHIGH - WhatEver 36

Tribe Rankings

Rank Name PK Points
1 Disabled 5837
2 Stoners 4081
3 Killer_Alliance 2633
4 Hawaii5o 709
5 Celestial 471
6 WhatEver 255
7 NoFame 194
8 Hit1 151
9 Letter 124
10 AvenGers 109
1 Death 26546
2 Renegade 25852
3 Zero 19143
4 Sunguard 13957
5 Dead_END 7209
6 TheCrazyWitch 5455
7 100fanta99success 3953
8 ReNaiSsanCe 3882
9 VETERAN 3625
10 HotSix 2839
1 Death 26546
2 Renegade 25852
3 Zero 19143
4 Sunguard 13957
5 Dead_END 7209
6 Disabled 5837
7 TheCrazyWitch 5455
8 Stoners 4081
9 100fanta99success 3953
10 ReNaiSsanCe 3882