Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1200
2 Timmy - Disabled 427
3 Incap - Disabled 340
4 KillerAlxiance - Killer_Alliance 281
5 Squit - Celestial 256
6 IBlZA - Hawaii5o 235
7 Grizzly - Stoners 221
8 NotMeEither - R2D2_ 218
9 IDontThinkSo - R2D2_ 208
10 KillerAviiance - Killer_Alliance 205
11 Laban - Killer_Alliance 187
12 BadBoy - Celestial 183
13 Stoned - Stoners 177
14 Wheelchair - Disabled 168
15 Deranged - Disabled 168
16 Mquit - TreatOrTrick 166
17 KnObiE - Stoners 164
18 Jimmy - Disabled 161
19 KillerAquiance - Killer_Alliance 144
20 ViIIain - NoFame 137
21 GraiSeR - TreatOrTrick 106
22 Aetheria - Celestial 92
23 MONKEY - Stoners 90
24 Asylum - Disabled 80
25 KillerAftiance - Killer_Alliance 75
26 KillerAcriance - Killer_Alliance 73
27 Mkewa_ - Celestial 69
28 DeadlysFireBall - Stoners 63
29 ShowTime - Celestial 60
30 KillerAshiance - Killer_Alliance 56
31 CoulBeMe - R2D2_ 53
32 YesItsYou - R2D2_ 52
33 KillerAziance - Killer_Alliance 49
34 SUNShina_ - R2D2_ 46
35 Mr_Crowley - Stoners 43
36 RATKING - Stoners 41
37 CovGo - Celestial 40
38 M1mesis - Celestial 39
39 Clarz - TreatOrTrick 38
40 FireDowN - Disabled 37
41 ImCrashed - R2D2_ 37
42 KillerAbliance - Killer_Alliance 36
43 KillerAmxiance - D1uMo 34
44 Alzheimers - Disabled 32
45 ChiChi_ - NeedTokens 29
46 PhantomArroW - Fanatical 29
47 GG_SauroN - Stoners 25
48 6_7 - BadNews 24
49 Penetrator - BadNews 23
50 b0b3r - Hawaii5o 23

Tribe Rankings

Rank Name PK Points
1 Disabled 2654
2 Killer_Alliance 1190
3 Stoners 901
4 Celestial 860
5 R2D2_ 725
6 TreatOrTrick 464
7 Hawaii5o 303
8 BadNews 200
9 NoFame 137
10 Hit1 132
1 Death 28160
2 Renegade 25526
3 Zero 19143
4 Sunguard 13795
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5002
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28160
2 Renegade 25526
3 Zero 19143
4 Sunguard 13795
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5002
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842