Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2011
2 BadBoy - Stoners 1084
3 Timmy - Disabled 900
4 Grizzly - Stoners 847
5 KillerAlxiance - Killer_Alliance 722
6 Incap - Disabled 661
7 KillerAviiance - Killer_Alliance 636
8 MONKEY - Stoners 586
9 Jimmy - Disabled 482
10 Squit - Stoners 444
11 IBlZA - Hawaii5o 428
12 IDontThinkSo - Disabled 389
13 KillerAquiance - Killer_Alliance 373
14 KillerAcriance - Killer_Alliance 360
15 Wheelchair - Disabled 326
16 NotMeEither - Disabled 310
17 Stoned - Stoners 263
18 MTV_ - Stoners 256
19 RATKING - Stoners 245
20 Mquit - Celestial 232
21 Deranged - Disabled 215
22 CovGo - Stoners 209
23 ViIIain - NoFame 207
24 Mr_Crowley - Stoners 185
25 GG_SauroN - Stoners 185
26 KillerAziance - Killer_Alliance 181
27 KillerAshiance - Killer_Alliance 167
28 DeadlysFireBall - Stoners 160
29 KillerAftiance - Killer_Alliance 148
30 ImCrashed - Disabled 145
31 Alzheimers - Disabled 141
32 SyKo - Disabled 127
33 ChiChi_ - Hawaii5o 126
34 Flakerz - WhatEver 123
35 SUNShina_ - Disabled 113
36 KillerAdkiance - Killer_Alliance 112
37 FireDowN - Disabled 106
38 LengthY - Killer_Alliance 99
39 b0b3r - Hawaii5o 80
40 KillerAghiance - Killer_Alliance 78
41 Asylum - Disabled 76
42 KillerAbliance - Killer_Alliance 71
43 YesItsYou - Disabled 69
44 EggyParty - Disabled 62
45 ShowTime - Stoners 59
46 GraiSeR - Celestial 58
47 Jinwoo - 53
48 Mkewa_ - Stoners 42
49 CoulBeMe - Disabled 36
50 M1mesis - Tyf1 33

Tribe Rankings

Rank Name PK Points
1 Disabled 6229
2 Stoners 4680
3 Killer_Alliance 3053
4 Hawaii5o 755
5 Celestial 450
6 WhatEver 275
7 NoFame 207
8 Hit1 137
9 Letter 126
10 AvenGers 116
1 Death 26599
2 Renegade 25953
3 Zero 19143
4 Sunguard 14025
5 Dead_END 7209
6 TheCrazyWitch 5455
7 100fanta99success 3953
8 ReNaiSsanCe 3880
9 VETERAN 3625
10 HotSix 2839
1 Death 26599
2 Renegade 25953
3 Zero 19143
4 Sunguard 14025
5 Dead_END 7209
6 Disabled 6229
7 TheCrazyWitch 5455
8 Stoners 4680
9 100fanta99success 3953
10 ReNaiSsanCe 3880