Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 empress_ - Sunguard 5191
2 CoolWind - SAINT 4677
3 _Sky_ - Renegade 4035
4 Shina - Renegade 3724
5 Djaul - Zero 3716
6 Kassy - Zero 3632
7 xAryax - Zero 3530
8 Elapse - Death 3297
9 P1uto - Death 3162
10 515RR - Zero 2991
11 Pure - 2887
12 Dynamix - APES 2779
13 Grenen - Zero 2606
14 Pluto - Death 2480
15 HeiZe - Flex 2217
16 Rio - ReNaiSsanCe 2059
17 SharpScythe - Kingsman 2007
18 Rolo - Zero 1893
19 Deleted - Flex 1817
20 Iskall - Zero 1750
21 ExpLosioN - Zero 1662
22 Angeles - Renegade 1480
23 Xiaoqq - Death 1418
24 Ariana_Grande - 1385
25 TeRmiNaTeR - take_over 1353
26 mama_ - take_over 1322
27 TimeisGold - ArChEr 1317
28 Keal - Death 1303
29 Chunbae_ONG - Renegade 1239
30 iFallenKing - MushroomSquad 1234
31 MRSA - 1187
32 EnbaSira - 1131
33 JEWISH_DOCTOR - APES 1106
34 NPC - CPN 1084
35 Brady - _shard_ 1060
36 Cat - Death 1007
37 Aso_Nozomi - Death 998
38 Deadly - Zero 974
39 Boy - Zero 956
40 Kazpyr - APES 948
41 OLOY - Zero 942
42 xiaoTY - Death 921
43 64CM - _shard_ 916
44 ProM - Flex 882
45 HEKATE_II - Renegade 789
46 papa_ - take_over 784
47 BUT - SAINT 743
48 Roaring_Kitty - Legion 740
49 javon - REDCROSS 736
50 Locker - Flex 721

Tribe Rankings

Rank Name PK Points
1 Zero 25498
2 Death 15474
3 Renegade 11847
4 Flex 6428
5 SAINT 6171
6 Sunguard 5863
7 APES 5704
8 take_over 4724
9 ReNaiSsanCe 3715
10 _shard_ 2199