Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 Cupid - Death 4573
2 Rea - Flex 4116
3 Pure - Flex 2547
4 Pluto - see_you_again 1857
5 QWER - GG 1661
6 Elapse - Legends_Never_Die 1651
7 P1uto - see_you_again 1525
8 SmiLe - 1494
9 Xiaoqq - Merciless 1422
10 Tynril - Flex 1035
11 DemonesS - Just_For_Fun 1012
12 Cat - 1007
13 Aso_Nozomi - Merciless 1001
14 NaiveBlue - Death 964
15 McFlurry - Flex 885
16 Dante - Death 841
17 CarPeDieM - Flex 812
18 llllllllll - Flex 798
19 xAryax - Flex 796
20 StevieWonderBR - 705
21 VeRN - _Homeless_ 676
22 Saibot - Flex 638
23 Annex - Elysian 612
24 OVER_9000_DEX - Legends_Never_Die 592
25 Xavier - BRB_WIFE_ESCAPED 515
26 RazieL - Blood 508
27 Slacker - 492
28 Al0NS0 - Death 490
29 Cynex - BRB_WIFE_ESCAPED 476
30 jupiler - _Homeless_ 465
31 LokTar - Death 451
32 Depths - Death 449
33 AlONSO - Merciless 399
34 Riptide - Death 391
35 Cx_Attila - Death 356
36 Loosey_Goosey - _Homeless_ 353
37 Stun - HONEY 313
38 Asura - 308
39 Netflix - 280
40 Dynamix - Legends_Never_Die 279
41 metamorphosis - Death 277
42 shuaa - Gods_of_Arena 246
43 Cobra - GoV 244
44 Cain - Death 242
45 buetti - Flex 242
46 STATIC_BM - EpidemiC 238
47 WGA - TheProfessional 235
48 Kush - Elevate 231
49 ESSE - Paengsu 229
50 XiaoTY - Death 216

Tribe Rankings

Rank Name PK Points
1 Flex 12445
2 Death 9429
3 see_you_again 3382
4 Merciless 3177
5 Legends_Never_Die 2553
6 GG 1756
7 _Homeless_ 1681
8 Just_For_Fun 1125
9 EpidemiC 1082
10 BRB_WIFE_ESCAPED 1031