Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1319
2 Timmy - Disabled 460
3 Incap - Disabled 392
4 KillerAlxiance - Killer_Alliance 316
5 BadBoy - Celestial 312
6 Squit - Celestial 312
7 IBlZA - Hawaii5o 263
8 Grizzly - Stoners 256
9 IDontThinkSo - R2D2_ 240
10 KillerAviiance - Killer_Alliance 238
11 NotMeEither - R2D2_ 236
12 Laban - Killer_Alliance 220
13 Wheelchair - Disabled 210
14 Mquit - MVP 194
15 Jimmy - Disabled 183
16 Stoned - Stoners 178
17 KnObiE - Stoners 170
18 KillerAquiance - Killer_Alliance 169
19 Deranged - Disabled 168
20 MONKEY - Stoners 154
21 ViIIain - NoFame 141
22 KillerAcriance - Killer_Alliance 100
23 GraiSeR - TreatOrTrick 95
24 Aetheria - Celestial 94
25 Asylum - Disabled 82
26 KillerAftiance - Killer_Alliance 80
27 DeadlysFireBall - Stoners 65
28 RATKING - Stoners 65
29 KillerAshiance - Killer_Alliance 62
30 ShowTime - Celestial 57
31 YesItsYou - R2D2_ 56
32 ChiChi_ - NeedTokens 56
33 Mr_Crowley - Stoners 52
34 KillerAziance - Killer_Alliance 49
35 CoulBeMe - R2D2_ 48
36 SUNShina_ - R2D2_ 47
37 M1mesis - Celestial 46
38 KillerAbliance - Killer_Alliance 46
39 Mkewa_ - Celestial 45
40 CovGo - Celestial 43
41 Killer_Aliiance - Killer_Alliance 41
42 ImCrashed - R2D2_ 37
43 FireDowN - Disabled 35
44 Clarz - TreatOrTrick 34
45 GG_SauroN - Stoners 31
46 Alzheimers - Disabled 31
47 KillerAmxiance - Killer_Alliance 30
48 Eminem_ - MVP 27
49 6_7 - EzClapHandicap 27
50 PhantomArroW - 26

Tribe Rankings

Rank Name PK Points
1 Disabled 2895
2 Killer_Alliance 1453
3 Stoners 1087
4 Celestial 1035
5 R2D2_ 780
6 MVP 367
7 Hawaii5o 340
8 TreatOrTrick 246
9 NoFame 141
10 BuffLowerLVLTurfs 137
1 Death 28162
2 Renegade 25525
3 Zero 19143
4 Sunguard 13798
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5008
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28162
2 Renegade 25525
3 Zero 19143
4 Sunguard 13798
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5008
8 100fanta99success 3953
9 VETERAN 3625
10 Disabled 2895