Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2222
2 Grizzly - Stoners 1138
3 BadBoy - Stoners 1084
4 Timmy - Disabled 932
5 DRINKBLEACH - Stoners 846
6 KillerAviiance - Killer_Alliance 759
7 KillerAlxiance - Killer_Alliance 722
8 Jimmy - Disabled 717
9 Incap - Disabled 658
10 MONKEY - Stoners 586
11 RATKING - Stoners 530
12 Stoned - Stoners 505
13 BabyBenz - Killer_Alliance 483
14 IDontThinkSo - Disabled 457
15 Squit - Stoners 441
16 KillerAquiance - Killer_Alliance 439
17 IBlZA - Hawaii5o 428
18 Wheelchair - Disabled 326
19 NotMeEither - Disabled 306
20 Mr_Crowley - Stoners 301
21 CovGo - Stoners 255
22 KillerAftiance - Killer_Alliance 247
23 LengthY - Killer_Alliance 246
24 ViIIain - NoFame 237
25 FireDowN - Disabled 231
26 Mquit - Celestial 228
27 Deranged - Disabled 221
28 KillerAziance - Killer_Alliance 205
29 KillerAshiance - Killer_Alliance 198
30 GG_SauroN - 185
31 ImCrashed - Disabled 183
32 DeadlysFireBall - Stoners 172
33 Alzheimers - Disabled 170
34 NerfRM - Disabled 157
35 SUNShina_ - Disabled 130
36 Flakerz - WhatEver 127
37 ChiChi_ - Hawaii5o 126
38 KillerAdkiance - Killer_Alliance 117
39 KillerAghiance - Killer_Alliance 114
40 ShowTime - Stoners 96
41 SyKo - Disabled 88
42 Asylum - Disabled 76
43 EggyParty - Disabled 68
44 Jinwoo - 53
45 YesItsYou - Disabled 49
46 GraiSeR - Celestial 39
47 _SUNshina - R2D2_ 38
48 Mkewa_ - Stoners 38
49 CoulBeMe - Disabled 36
50 KillerAbliance - 33

Tribe Rankings

Rank Name PK Points
1 Disabled 7098
2 Stoners 6092
3 Killer_Alliance 3679
4 Hawaii5o 667
5 Celestial 396
6 WhatEver 291
7 NoFame 237
8 Letter 133
9 Hit1 124
10 AvenGers 111
1 Death 26692
2 Renegade 26067
3 Zero 19001
4 Sunguard 14070
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3922
9 HotSix 2839
10 Death_ 2810
1 Death 26692
2 Renegade 26067
3 Zero 19001
4 Sunguard 14070
5 Dead_END 7209
6 Disabled 7098
7 Stoners 6092
8 TheCrazyWitch 5454
9 100fanta99success 3953
10 ReNaiSsanCe 3922