Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2377
2 Grizzly - Stoners 1282
3 BadBoy - Stoners 1083
4 MTV_ - Stoners 1060
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 777
8 KillerAlxiance - 722
9 Incap - Disabled 657
10 Stoned - Stoners 636
11 BabyBenz - Killer_Alliance 588
12 MONKEY - Stoners 586
13 RATKING - Stoners 534
14 KillerAquiance - Killer_Alliance 495
15 LengthY - Killer_Alliance 478
16 IDontThinkSo - Disabled 460
17 Squit - Stoners 441
18 IBlZA - Hawaii5o 429
19 FireDowN - Disabled 351
20 Mr_Crowley - Stoners 345
21 KillerAftiance - Killer_Alliance 337
22 Wheelchair - Disabled 326
23 NerfRM - Disabled 317
24 NotMeEither - Disabled 306
25 CovGo - Stoners 304
26 KillerAziance - Killer_Alliance 259
27 Alzheimers - Disabled 244
28 ViIIain - NoFame 238
29 Mquit - Celestial 228
30 Deranged - Disabled 228
31 KillerAshiance - Killer_Alliance 219
32 ImCrashed - Disabled 194
33 GG_SauroN - 185
34 KillerAghiance - Killer_Alliance 179
35 KillerAdkiance - Killer_Alliance 162
36 SUNShina_ - Disabled 143
37 DeadlysFireBall - Stoners 139
38 Flakerz - WhatEver 128
39 ChiChi_ - Hawaii5o 126
40 ShowTime - Stoners 117
41 Viggen - Killer_Alliance 99
42 SyKo - Disabled 76
43 Asylum - Disabled 76
44 EggyParty - Disabled 73
45 YesItsYou - Disabled 55
46 Jinwoo - 53
47 _SUNshina - R2D2_ 44
48 Mkewa_ - Stoners 39
49 CoulBeMe - Disabled 36
50 KillerAbliance - 33

Tribe Rankings

Rank Name PK Points
1 Disabled 7799
2 Stoners 6704
3 Killer_Alliance 3743
4 Hawaii5o 717
5 Celestial 367
6 WhatEver 276
7 NoFame 238
8 Hit1 139
9 Letter 112
10 R2D2_ 102
1 Death 27135
2 Renegade 26144
3 Zero 19001
4 Sunguard 14194
5 Dead_END 7209
6 TheCrazyWitch 5454
7 ReNaiSsanCe 3961
8 100fanta99success 3953
9 HotSix 2839
10 Death_ 2810
1 Death 27135
2 Renegade 26144
3 Zero 19001
4 Sunguard 14194
5 Disabled 7799
6 Dead_END 7209
7 Stoners 6704
8 TheCrazyWitch 5454
9 ReNaiSsanCe 3961
10 100fanta99success 3953