Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 S - Flex 3598
2 Cupid - Death 3402
3 Pure - Flex 2237
4 Pluto - FearLess 1712
5 SmiLe - Death 1494
6 GUEST - Death 1431
7 Xiaoqq - Death 1402
8 Col1apse - Death 1376
9 P1uto - Death 1133
10 X - Flex 1037
11 Cat - 1003
12 Aso_Nozomi - Merciless 1002
13 NaiveBlue - Death 958
14 Mint - GoV 929
15 StevieWonderBR - TrickOrTreat 705
16 SUNSHINA - 683
17 VeRN - _Homeless_ 611
18 OVER_9000_DEX - Underrated 592
19 Annex - _Homeless_ 534
20 Xavier - BRB_WIFE_ESCAPED 515
21 RazieL - Blood 508
22 DJL - Flex 489
23 Slacker - Flex 483
24 Riptide - 478
25 Cynex - BRB_WIFE_ESCAPED 476
26 jupiler - _Homeless_ 465
27 xAryax - Flex 459
28 Al0NS0 - Death 447
29 WoXiHuanNi - Flex 431
30 AlONSO - Elevate 428
31 Asura - Flex 355
32 Loosey_Goosey - _Homeless_ 346
33 Slushy - TrickOrTreat 313
34 Cx_Attila - Death 310
35 Dynamix - BRB_WIFE_ESCAPED 279
36 _Joker_ - Royal 259
37 one_on_one - Death 256
38 metamorphosis - Death 252
39 shuaa - Gods_of_Arena 246
40 Cobra - GoV 244
41 STATIC_BM - EpidemiC 238
42 Kush - Elevate 231
43 WGA - 230
44 P1N4 - Flex 230
45 ESSE - Paengsu 229
46 Expect - Death 227
47 Depths - Elevate 227
48 Sanuman - Merciless 203
49 B0nd_JamesB0ND - Delecious 189
50 Grenen - Death 183

Tribe Rankings

Rank Name PK Points
1 Death 13064
2 Flex 9658
3 _Homeless_ 2171
4 FearLess 1714
5 GoV 1521
6 BRB_WIFE_ESCAPED 1394
7 Merciless 1386
8 TrickOrTreat 1313
9 Elevate 1275
10 EpidemiC 1067