Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 Unknow - Zero 6458
2 Jun - take_over 5176
3 Dems - Flex 3273
4 Pure - Zero 2887
5 xAryax - Flex 2558
6 NO_0 - Death 2501
7 Pluto - Death 2476
8 Drop_The_World - Death 2338
9 DRIZZLE - Zero 2323
10 CoolWind - SAINT 2302
11 P1uto - Death 1962
12 Rolo - Zero 1645
13 Ralo - Zero 1621
14 Xiaoqq - Death 1418
15 Deleted - Flex 1403
16 Keal - Kingsman 1310
17 Dynamix - KappaClub 1269
18 the_nicest_guy - Zero 1229
19 JEWISH_DOCTOR - KappaClub 1118
20 Cat - Death 1007
21 DalBong - Zero 1006
22 Aso_Nozomi - Death 1001
23 _GODZILLA_ - Flex 990
24 Kazpyr - Death 946
25 LBS - Zero 851
26 Rio - ReNaiSsanCe 811
27 Fanta - SAINT 740
28 Roaring_Kitty - 740
29 filip_pogromca - KappaClub 735
30 sexy - Zero 728
31 VeRN - _Homeless_ 688
32 MALIGNANT - ReNaiSsanCe 673
33 buibuibui - Kingsman 665
34 mijang - 663
35 Depths - Death 623
36 Annex - TrickOrTreat 612
37 OVER_9000_DEX - KappaClub 592
38 qqq - take_over 568
39 _Sky_ - Kingsman 556
40 ChampionVibe - Stay_puft 545
41 YOLOLIFE - Zero 526
42 Xavier - BRB_WIFE_ESCAPED 515
43 AxeD - Flex 490
44 Al0NS0 - 477
45 jupiler - _Homeless_ 465
46 Dyro - BellaCiao 453
47 TeRmlNeToR - take_over 435
48 Xsa - 430
49 swat - AAA 390
50 BM_MAX - Hard2owN 386

Tribe Rankings

Rank Name PK Points
1 Zero 19979
2 Death 14359
3 Flex 9206
4 take_over 6618
5 KappaClub 4225
6 Kingsman 3863
7 SAINT 3713
8 ReNaiSsanCe 1930
9 _Homeless_ 1674
10 TrickOrTreat 1266