Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2393
2 Grizzly - Stoners 1281
3 STRIPPPDANCER - Stoners 1094
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 777
8 KillerAlxiance - 722
9 Incap - Disabled 665
10 Stoned - Stoners 649
11 BabyBenz - Killer_Alliance 588
12 MONKEY - Stoners 586
13 STRIPPDANCERR - Stoners 535
14 LengthY - Killer_Alliance 507
15 KillerAquiance - Killer_Alliance 495
16 IDontThinkSo - Disabled 459
17 Squit - Stoners 441
18 IBlZA - Hawaii5o 429
19 FireDowN - Disabled 351
20 KillerAftiance - Killer_Alliance 349
21 Mr_Crowley - Stoners 347
22 NerfRM - Disabled 336
23 Wheelchair - Disabled 326
24 CovGo - Stoners 306
25 NotMeEither - Disabled 305
26 KillerAziance - Killer_Alliance 261
27 Alzheimers - Disabled 244
28 Deranged - Disabled 241
29 ViIIain - NoFame 238
30 Mquit - Celestial 228
31 KillerAshiance - Killer_Alliance 216
32 ImCrashed - Disabled 194
33 GG_SauroN - 185
34 KillerAghiance - Killer_Alliance 178
35 KillerAdkiance - Killer_Alliance 163
36 STRIPDDANCER - Stoners 146
37 SUNShina_ - Disabled 143
38 Flakerz - WhatEver 128
39 ChiChi_ - Hawaii5o 126
40 ShowTime - Stoners 116
41 Viggen - Killer_Alliance 108
42 Asylum - Disabled 76
43 EggyParty - Disabled 73
44 SyKo - Disabled 73
45 YesItsYou - Disabled 55
46 Jinwoo - 53
47 _SUNshina - R2D2_ 44
48 Mkewa_ - Stoners 36
49 CoulBeMe - Disabled 36
50 KillerAbliance - 33

Tribe Rankings

Rank Name PK Points
1 Disabled 7847
2 Stoners 6766
3 Killer_Alliance 3779
4 Hawaii5o 744
5 Celestial 364
6 WhatEver 276
7 NoFame 238
8 Hit1 130
9 Letter 112
10 AvenGers 110
1 Death 27139
2 Renegade 26153
3 Zero 19001
4 Sunguard 14188
5 Dead_END 7209
6 TheCrazyWitch 5454
7 ReNaiSsanCe 3959
8 100fanta99success 3953
9 HotSix 2839
10 Death_ 2810
1 Death 27139
2 Renegade 26153
3 Zero 19001
4 Sunguard 14188
5 Disabled 7847
6 Dead_END 7209
7 Stoners 6766
8 TheCrazyWitch 5454
9 ReNaiSsanCe 3959
10 100fanta99success 3953