Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • Mystic Server
  • Triumphus Server

Player Rankings

Rank Name PK Points
1 Cupid - Death 1728
2 aNaLog - Royal 1560
3 Pure - Royal 1358
4 GUEST - Merciless 1124
5 Cat - Death 1022
6 Aso_Nozomi - 1002
7 Mint - GoV 933
8 SmiLe - Merciless 874
9 VeRN - _Homeless_ 604
10 NmB - Death 594
11 OVER_9000_DEX - GoV 591
12 Annex - 534
13 Xavier - BRB_WIFE_ESCAPED 515
14 RazieL - Blood 508
15 Cynex - BRB_WIFE_ESCAPED 476
16 jupiler - _Homeless_ 440
17 Loosey_Goosey - _Homeless_ 345
18 NQNTMQMQMB - Brotherhood 316
19 Dynamix - BRB_WIFE_ESCAPED 279
20 Expect - Merciless 279
21 Kelsey - GoV 269
22 Rebel - BRB_WIFE_ESCAPED 263
23 Kush - _HERO_ 251
24 shuaa - 18X 246
25 Cobra - GoV 245
26 ESSE - Paengsu 229
27 Sanuman - Death 224
28 Inej - GoV 221
29 B0nd_JamesB0ND - Delecious 189
30 Depths - 184
31 Arteezy - Blood 182
32 Rage - TrickOrTreat 175
33 Respawn_Nurse - Delecious 171
34 KAMI - 169
35 MakaV - Death_B4_Dishonor 168
36 Joy - Death 167
37 _AngelsKiss_ - Death 150
38 Kxmaster - 142
39 THC - EpidemiC 137
40 IronFist - EpidemiC 134
41 BuzzLightyear - GoV 129
42 Azure - Supreme 124
43 Xiaoqq - Death 121
44 Fist - Badboys 118
45 88884 - Gong 113
46 Martyr - oTATEoMUPPETSo 108
47 SHOOT - Death 100
48 Sabot - TrickOrTreat 100
49 The_Punisher - Blood 96
50 KnifeToMeetYou - Brotherhood 90

Tribe Rankings

Rank Name PK Points
1 Death 4419
2 Royal 3238
3 GoV 2595
4 Merciless 2396
5 BRB_WIFE_ESCAPED 1644
6 _Homeless_ 1600
7 Blood 1062
8 EpidemiC 705
9 Brotherhood 526
10 Paengsu 453